Manage emergency services in any city in the world! Take calls and dispatch rescue forces. More information about the 112 Emergency Service is available on the STS website. Do not call the emergency number to make jokes, hoax, insult the operators, or request various information which is not subject to an emergency intervention (weather condition s, train timetable, the exact time, contact details of the authorities, etc.) While the call taker handles a non- emergency call, a person who really needs help could wait on the line!ĥ.
Calling 112 without a reason may cost the life of a person in danger. Do not call 112 for non- emergency matters ! Non- emergency calls represent those situations where the immediate intervention of the specialized agencies is no t necessary. The more detailed and accurate information you provide, the faster the response teams will be able to reach you.Ĥ. The questions asked by the 112 operator are clear and precise, aiming to provide assistance as soon as possible. Answer as precisely as possible to the questions he/she asks you, provide the address of the event as accurately as possible and offer all the details about what happened.
Cooperate with the 112 operator when calling the emergency service. Lock the phone keyboard to avoid accidental dialing (if you accidentally called 112, stay on the line and inform the operator that you misdialed ).ģ. An emergency situation is one that requires the immediate intervention of specialized agencies such as Ambulance, Mobile Emergency Service for Resuscitation and Extrication (“SMURD”), Police, Fire Brigade, Gendarmerie, Mountain Rescue (“Salvamont”) when life, property, or the environment are endangered ( fires, accidents with casualties, unconscious people, serious medical problems, assaults, and other crimes, floods, suicide attempts, robberies, etc. Call 112 only when you have an emergency or if someone is in an emergency situation. ** False alert is the intentional and unjustified use of 112 in order to alert or determine the intervention of the specialized response agencies, without being reported an emergency situation.ġ. Also, it is considered abusive calling to 112 when insulting the operators. *Abusive calling is repeated, malicious dialing of 112, without the caller justifying a condition that requires the intervention of specialized response agencies. The finding of contraventions and the application of fines shall be made by the Ministry of Internal Affairs. The abusive call to the 112 Emergency Service is sanctioned with a fine between 1,000 and 2,000 lei, and if the rescue team s are mobilized to the specified location and find out that it was a false alert, the fine can reach 4,000 lei. We remind citizens to call 112 only when they really have an emergency when their life, property or the environment are in danger. The first 5 counties where the highest number of the abusive calls was recorded are: More precisely, these are the cases where people called 112, even if they did not have a real emergency, having dialed the service to make hoax calls, insult the call takers or stay silent deliberately. In the first semester of the year, 234,451 (10.58%) were abusive calls out of the total number of non-emergency registered calls. Furthermore, the adults are those who call abusively 112, ten times more than children do.īetween January and June 2022, according to the Special Telecommunications Service statistics, at national level, the 112 emergency number was called 5,265,756 times, more than a half, 57,90%, representing calls coming from people in an emergency situation (3,049,269) and 42.10% being non-emergency calls (2,216,487). These calls were made by a prepaid card and represent 6,92% of the total number of calls in the county. In the past six months, a person in Argeș called the 112 service 11,450 times. Most of these calls were taken by the 112 operators in Gorj, Argeș, Olt, Constanța, and Dolj. More than 234,000 abusive calls were made to the 112 Emergency Service in the first half of the year. Children dial more responsibly 112 than adults do Friday, 08 July 2022
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